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Customer Service - Utilities
Customer Service is responsible for assisting in establishing utility billing accounts to turn on services and assisting with bill payments
Utility billing performs all accounting functions related to utility billing for water, sewer, gas, electric and residential garbage services. For questions regarding your utility bill or winter averaging please contact our Utility Billing Clerk.
Turning On Utilities
The following is the required deposit for turning on water/sewer, electric and gas:
- Residential
- Electric Service - $150.00
- Water Service - $100.00
- Gas Service - $50.00
- Commercial - $500.00
Utility payments may be made by using one of the following payment options:
- In person at Castroville City Hall during regular business hours.
- Pay On-Line Option
- Kiosk Payment - pay at our convenient payment kiosk located at 802 London, on the east side of the Castroville Library building.
- Automated Draft – This free service will electronically transfer funds from your checking account each month. To participate in this program you will need to complete the ACH Utility form and provide a blank voided check. The form is available at City Hall.
- Pay by Mail - Payments may be mailed to 1209 Fiorella Street, Castroville, TX 78009. Remember to include the top portion of your utility bill along with a check, cashier’s check, or money order. Please do not send cash.
Utility payments are due by the 25th of each month. A penalty will be applied by noon on the next business day. Unpaid utilities will result in disconnection and additional fees will be applied.
UNDER CONSTRUCTION
Customers may request a leak forgiveness adjustment to their bill. Leak forgiveness adjustments are allowed one per every 12 months.
The customer shall submit a written request to the Public Works Director along with a receipt indicating the leak was repaired. The request shall include the following information: when the leak was discovered, copies of repair receipt(s), the type of leak (toilet, faucet, irrigation/sprinkler system, slab leak, or line leak) and date repair completed.
As part of the investigation, the City will review the customer’s consumption for the prior two months and these will be averaged to obtain the customer's as expected usage. This will be subtracted from the total disputed usage relating to the leak to determine the likely amount of water leak. The difference will be split so that the customer will be responsible for 50% of the determined water leak.
LINK TO LEAK FORGIVENESS APPLICATION: