FAQs - Frequently Asked Questions

  1. Why are we doing this?

City Council and Staff are working hard to improve the utility systems – to make them reliable, predictable and affordable. This program does all three.

  1. How does it make utilities more reliable?
  1. How does it make utilities more affordable?
  1. How does it make utilities more predictable?
  1. What is “AMI”?
  1. Is there any special care or maintenance that I need to do to my new meter?
  1. How does this enhance customer service?
  1. Did you say my water bill may go up?
  1. Are there any concerns regarding the use of Radio Frequency (RF) to read my new meter?
  1. Is the electronic device and data encrypted?
  1. How will I know that you have my reading and not someone else’s reading?

Click here to see the full list of frequently asked questions:AMI FAQs List

I still have questions, where can I get additional information?

The City of Castroville is working with Ameresco to answer everyone’s questions as thoroughly as possible. We have taken the following additional steps to answer questions:

  • Continue to visit the dedicated project website for updates on the project status.
  • Please contact the Public Works at (830) 931-4090.